TopoutShoes offers several ways to support customers after a purchase, including:

  • Customer Service:

    • Email: You can reach their customer service by sending an email to service@topoutshoes.com or sales@topoutshoes.com. They aim to reply within 24 hours.

    • Chat: You can use the online chat feature available on their website.

    • Other Channels: TopoutShoes also provides contact options through Facebook and Whatsapp.

  • Return and Exchange Policy:

    • 60-Day Return Window: Unused shoes can be returned for exchange or refund within 60 days of receipt, as long as they are in good condition.

    • Return Process: Include your order number and reason for return on a paper placed in the shoe box. Contact their service to get the return address.

    • Refunds:

      • Full Refunds: Offered for faulty or damaged items due to their fault. Items must be in brand-new condition, unused, with original tags and packaging.

      • Partial Refunds: Offered for returned items with some original parts missing.

      • No Refund: If items are damaged, defiled, deformed, etc., or returned without notifying them.

    • Shipping Costs: For unwanted items, the customer is responsible for the round-trip shipping costs.

  • Reward Points Program:

    • Earn Points: Earn points by making purchases, registering, subscribing, and submitting reviews.

    • Redeem Points: Exchange points for money to use on future purchases at Topoutshoes.com. Each 20 reward points can be redeemed for $1.00.

    • Manage Points: View and manage your points through your customer account.

    • Expiration: Reward points expire after 365 days.

  • Commitment to Satisfaction:

    • TopoutShoes emphasizes their commitment to customer satisfaction even after the purchase.

    • They state that their dedicated support team is available to assist with any questions or concerns.