General FAQs

• Are Topoutshoes elevator shoes comfortable?
• Are Topoutshoes elevator shoes suitable for daily use?
• Will anyone know I'm wearing elevator shoes?
• What are the benefits of wearing Topoutshoes elevator shoes?
• Does the height increase figure include the outer sole?
• I have a one leg shorter than the other, can you custom make shoes for leg discrepancy?
• Do I have to alter the length of my pants?
• At what time should I call the Customer Service?
• Why are your elevator shoes so expensive?
• Can you convert my regular shoes into elevator shoes?
• Can I exercise in height-increasing sports shoes?
• I haven't worn elevator shoes before. What do you recommend?
• Are your elevator shoes heavy?
• Not comfortable when wear it for long.
• Feet hurts when I started wear it
• About Color
• About Smell
• About Height
• What if I don't like your elevator shoes?
• Do you have store here?
• What is the package?
• Is there any discount?
• Where can I find my order information?

Size FAQ

• I am worried about sizing and the exact size of the shoes. How can I make sure I order the correct size?
• How can I make sure I’m ordering the right size?
• Is the sizing different for your shoes?
• How does a Chinese or other international sizes convert to the USA/Canadian sizes?
• Recommend getting a half size up or down
• Should I buy my common shoe size or should I pick a smaller or larger size than usual??
• The shoes I ordered are a little big. What options do I have?
• I wear wide width shoes. Do you have such shoes in stock?

Shipping FAQs

• Do you ship internationally?
• How much will it cost to ship my order?
• When will my order be shipped out?
• How long will it take for my purchase to be delivered?
• My tracking record of the package showed delivered, but I have not received my order. What do I do?
• I am not going to be home when my order is delivered. Do I need to sign for it?
• Do I need to pay taxes?
• Where can I find the tracking number?

Payment FAQs

• What payment methods do you accept?
• Is it safe to use credit card information to make a purchase?
• What are the reasons for the "declined payment" or "Failed payment"?
• How to determine whether the success of online payment?

Exchange and Return FAQs

• What is your return policy?
• Can I cancel or change my order?
• How to return or exchange the shoes?
• Do I need to fill out a Return Authorization Form?
• Can I return the shoes if it's not suitable for me?
• What is the return or exchange postage?

General FAQs

Are Topoutshoes elevator shoes comfortable?

Our Elevator Shoes are comfortable because every pair of our shoes are made with the best care and from high quality leather. The lightweight hidden increaser ensures that our shoes weigh no more than normal footwear. Our increasing layers are made from imported polyether, which exert principle of human physiology assist with scientific design of curve theory, striving to be 100% consistent with foot shape. So it is very comfortable for you to wear in your daily life.? Initially you might need to get accustomed to the higher position of your feet. And you will be soon wearing them at home, at work, at weddings just like any other regular shoes. In fact you may never compromise your height by wearing our elevator shoes again.

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Are Topoutshoes elevator shoes suitable for daily use?

Yes, they are! You can easily wear our shoes whole day long at home, at work, at a party, at a wedding, at a meeting, etc.

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Will anyone know I'm wearing elevator shoes?

While our shoes have to be a little bit taller in the back, your pant leg hangs down over the back, usually covering up the added back-height of the shoe. For the most part, our shoes look just like any other non-height-increasing shoe.

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What are the benefits of wearing Topoutshoes elevator shoes?

Make you appear 5-13 cm taller instantly and invisibly.
Help you correct posture, walk straight forward easily and keep head up.
Help you gain more confidence and look charming.
It comes to getting more respect, getting the promotion, and even getting the girl, the possibilities are endless.

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Does the height increase figure include the outer sole?

The height increase figures that show on our website are the sum of the inner sole and the outer sole. So, when we say that a model increases 6 cm for instance, it means that the inner sole and outer sole together make you as much as 6 cm taller compared to being barefoot.

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I have a one leg shorter than the other, can you custom make shoes for leg discrepancy?

Yes, Topoutshoes can make it for you. Please email to us: sales@topoutshoes.com

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Do I have to alter the length of my pants?

Generally, the answer is no. Most men wear their pants with a "break" in them on top of their shoes. The extra length of the pants wills accommodates the extra height of the shoe so no alteration is normally necessary.

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At what time should I call the Customer Service?

Our customer service online is open from 8:00am to 6:00pm BeiJing Time（GMT+8）（0:00am to 08:00am GMT) , Monday through Saturday. We also have an E-Mail ,if you would like to ask something when the LIVE CHAT is unavailable , please email us : service@topoutshoes.com

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Why are your elevator shoes so expensive?

Our elevator shoes are not expensive, considering the fact that they're designed and handcrafted from premium quality leather.

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Can you convert my regular shoes into elevator shoes?

No. Elevator shoes imply that the height-increase is hidden. If you want to add more height to your regular shoes, you can either insert small shoe lifts or add an extra heel to the outside. Adding an extra heel on the outside is obvious and won't be as comfortable, as well-designed elevator shoes have a steady gradient of cushioning throughout the shoe.

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Can I exercise in height-increasing sports shoes?

Yes. Many of our customers wear our height-increasing sporty styles at the gym for weight-training exercises. Many professional dancers wear our dress styles and thousands of grooms have danced in them.

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I haven't worn elevator shoes before. What do you recommend?

Whilst all our shoes provide plenty of cushioning and support, the most comfortable are our casual styles. We recommend trying a style that offers 5.5 – 6.5cm.

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Are your elevator shoes heavy?

No. Our elevator shoes are designed to be lightweight and durable.

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Not comfortable when wear it for long.

You need a little time to adjust these shoes. If you are first time wear the height increasing elevator shoes, you need buy the height 5.5cm to 6.5cm shoes to adjust it.

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Feet hurts when I started wear it

You need a little time to adjust these shoes. If you are first time wear the height increasing elevator shoes, you need buy the height 5.5cm to 6.5cm shoes to adjust it.

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About Color

The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.

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About Smell

The Shoes may have smell because of glue, shoe polish, and completely sealed during transportation. If that happens, Please put them in a place with good ventilation for several days.

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About Height

The actual height increase in shoes will have some differences from manual measurements. there will maybe be about 0.5 cm -1.0 CM errors. The extra higher our shoes provided depends on the final received subject .

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What if I don't like your elevator shoes?

If you receive your elevator shoes and find them unsuitable, you can exchange or return them for a refund. Please read our return policy for details.

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Do you have store here?

Sorry, we didn't have real store at present. You could only purchase the shoes online. We have been online sale for 5years. We can ship to all the countries and territories.

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What is the package?

. We will ship your order in a shoes box and packed a plain bag outside or use plain box with no markings or labels that say anything about the product
. Without any word like height increasing or elevator shoes at the outside bags, invoice, shipping form or anywhere
. We will also declare the shoes as men's shoes or sample shoes to prevent embarrassing
. No one will know what is inside!

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Is there any discount?

If you order subtotal is larger and want more discounts, you can click the online chat button or send the email to service@topoutshoes.com to get coupon.

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Where can I find my order information?

All the information of order will be sent to your order email by our system. If you did not find it, please check your junk email. And add our email to whitelist.

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Size FAQ

I am worried about sizing and the exact size of the shoes. How can I make sure I order the correct size?

Compare your unique measurements with our measuring guide; use our made-to-order model which allows us to send you shoes of your exact size.

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How can I make sure I’m ordering the right size?

Since we’re an international company, our Shoes may run larger or smaller than the standard sizes you’re used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.
Be sure to check out our measuring guide.

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Is the sizing different for your shoes?

Most of the shoes are "true to size" meaning that you should order your normal shoe size. If a certain style fits otherwise (large or small), there will be indication in the description that we advise to order a larger or smaller size. For International Shoe size conversion please see the chart below for reference.

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How does a Chinese or other international sizes convert to the USA/Canadian sizes?

You can follow the link under to refer to international size conversion:
Size Conversion:https://www.topoutshoes.com/sizes-conversion

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Recommend getting a half size up or down

Please read our size chart before purchase

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Should I buy my common shoe size or should I pick a smaller or larger size than usual??

Socks matter a great deal. If you are more comfortable in thick or cushion sole socks, you might go 1/2 size larger.

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The shoes I ordered are a little big. What options do I have?

Try wearing thicker socks to fill out the space. You'd be surprised how much difference a pair of socks can make. If that fails, try inserting our shoe lifts into your elevator shoes. This will help fill the space and provide extra height and cushioning. If you'd prefer to exchange them for a smaller size, send us an enquiry and we'll help you.

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I wear wide width shoes. Do you have such shoes in stock?

Generally our Shoes are available in Medium Width. The Medium Width should fit well on most feet. However, people with wider feet can try wearing one size bigger shoes.

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Shipping FAQs

Do you ship internationally?

Yes! We can ship to all the countries and territories. And we ship them fast!

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How much will it cost to ship my order?

Most is free shipping, if you want to ship fast; you need to pay the extra expedited shipping fee.
You can calculate the shipping cost from our website by adding the items you want to order to the shopping cart.
Once you done that, input your postal code and country and shipping time and cost will pop up.

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When will my order be shipped out?

We usually ship it out within the 2-3 business days. Orders placed during the weekend will be shipped the following business day.

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How long will it take for my purchase to be delivered?

When you place an order with Topoutshoes, you are emailed a confirmation of your order within 24 hours. We will ship your orders within 2-3 workdays when we received the payment. Once your order is shipped, you will receive an email with the tracking information for your shipment. The tracking information sent to you via email. About the shipment time please click this link: Delivery Times

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My tracking record of the package showed delivered, but I have not received my order. What do I do?

In this case the package is probably lost. Please contact us to initiate a lost package inquiry immediately.

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I am not going to be home when my order is delivered. Do I need to sign for it?

It is entirely up to the delivery personnel whether your package will be left or not. Driver will not leave the package if it is not a safe area

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Do I need to pay taxes?

Generally, to keep away from the customs duty, the declaration of value will be lower than the real value of goods than you have bought from our website which could help to reduce taxes. If you need any proof of payment, please feel free to contact us.? More about the tax information, please click Customs & Import Tax

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Where can I find the tracking number?

When we have shipped your package out, we will send the tracking number to your order email. If you did not receive it the email, please check your junk email.

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Payment FAQs

What payment methods do you accept?

We accept PAYPAL, Credit Card, T/T (Bank Transfer), Western Union.

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Is it safe to use credit card information to make a purchase?

Absolutely, once you have checked out from the shopping cart the site will be automatically directed towards a secured server-Paypal. Then you can enter your credit card information which is encrypted by SSL (Secured Socket Layers). This is the most advanced online ordering security system available online.

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What are the reasons for the "declined payment" or "Failed payment"?

The bank card has not been opened online payment function;
The bank card has expired, void, report the loss;
Insufficient balance in bank card held;
Enter the bank card number or password does not match;
Enter the ID number does not match;
Banking system data transmission anomalies;
Network interruption;

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How to determine whether the success of online payment?

You should be able to see the word "Success!" and your order details on the screen.

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Exchange and Return FAQs

What is your return policy?

All shoes must be returned in new un-worn condition in order to qualify for a return or exchange within 30 days of the receive date. For more details regarding our return policy, please click here

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Can I cancel or change my order?

Yes, you can. You need to contact us via phone or chat immediately before your order placed in 48 hours.? If we have shipped your order package out, you cannot cancel it.?

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How to return or exchange the shoes?

If you want to return or exchange the shoes, you can click online chat button at website page bottom or give us email: service@topoutshoes.com. You need tell us your order number or your order email. We will contact you and give you the return address. More about the return or exchange information, please click here

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Do I need to fill out a Return Authorization Form?

No, all of our exchange/returns do not require a Return Authorization Number. You only click online chat button at website page bottom or give us email: service@topoutshoes.com to tell us the reason. We will contact you and give you the return address. More about the return or exchange information, please click here

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Can I return the shoes if it's not suitable for me?

Yes, you can return the shoes back to us. All shoes must be returned in new un-worn condition. When we have received the returned shoes, we will refund to you.

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What is the return or exchange postage?

Notice: The same order for exchange back and forth second times or above, the shipping fee is at Customer cost.

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