Location & Hours

Ways to get support

Ask about anything by Submitting the Contact Form online. send us an Email, anywhere, any time, in your own way. for pre-sales help.


24x365: yes, we take your inquiries 24 hours a day, 365 days a year.

Turn around time

Inquiries are responded mostly within 1-2 hour during week days.

Why don't we have a customer hotline (phone number)?

No we don't. but think of our ways of a 'customer hotline': Contact form, Email. We depend solely on the Internet to effectively help our customers. Indeed the Internet has changed the way we do business. The old-fashioned brick and mortar street store is not the for-granted form of a retailer nowadays.

Like many leading online businesses, we've reached every corner of the globe with customers from essentially all over the world! It is unrealistic for us to keep an office in each and every country.

We will answer your questions as soon as possible. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers.

If you have any problems, comments, or suggestions, please contact us.