Returns / Exchanges

Stated below are the itemized return policies of Topoutshoes.com. Please read them carefully as they will be strictly enforced. Should you choose to return your order, it will be assumed you have read and understand the return policies stated here.

 

Guaranteed Refund

1. Any quality problems, such as broken lower sole, broken heel, broken upper sole, broken assistant heel, which appeared within one month.
2. All open glue within one month.

 

Guaranteed exchange

  1. Within one month, for problems caused by serious color fading or serious discoloration of inner sole, exchange of same type of shoes is allowed.
  2. For any new shoes not in pair, different size or nail appeared found inside the shoes.
  3. For shoes can be exchanged due to quality problem or sending wrong shoes style, wrong size.

 

Free Exchange or Refund requests from customers may be rejected due to following reasons:

  1.If any defects found, please contact our customer service within 15 days. Request is not accepted after then.
  2.If the problem is caused by the customer (such as he did not read the introduction before ordering, or repeated order).
  3.If the shoes have been used by customer , don't accept exchange or refund .

 

Return Request:

  You may return the unused shoes for exchange or refund with following requirements:
  1. within 60 days from the date of receipt.
  2. both the packing and the goods are in good condition.
  3. Writing your order number and reason on the paper. Please put the paper in the shoes box.

 

About Second Shipping fee

Reason Shipping Back Second Shipping
Quality issue Topoutshoes  Topoutshoes 
Ship wrong items Topoutshoes  Topoutshoes 
Consumer don't like Customer Topoutshoes 
Order Wrong size(Return) Customer Topoutshoes 
Order Wrong size(Exchange) Customer Topoutshoes 
Exchange models Customer Topoutshoes 
Color difference( No quality issue) Customer Topoutshoes 
Notice: The same order for exchange back and forth second times or above, the shipping fee is at Customer cost.

 

Note:

Items should be shipped with a return/exchange tag attached with the following information:
(1) Your order number
(2) Product code/product name
(3) Details of the reason for your return.

About the return/exchange address please click here to contact our service.